Privacy Policy

This policy document sets out the principles and practices adopted by IOI Children & Families Professional Services trading as IOI Support for assuring their compliance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 (DPA).

IOI Children & Families Professional Services trading as IOI Support operates the www.ioisupport.com website that provides information on all our services in accommodation, contact services, training, business development support for children, young people and families.

This is to inform our website visitors regarding our policies with the collection, use, and disclosure of Personal Information when users willfully decide to complete and submit contact forms on the www.ioisupport.com website.

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

When you submit your information on these contact forms IOI Support consider that this is your implied consent, and that you agree to the collection and use of information in relation to your specific enquiry and / or request.

IOI Support will not use or share your information with anyone except as described in this Website Privacy Policy. The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is ‘implied consent’.

IOI Support assures users of the website who disclose their information that we will:

• ensure that personal data can be accessed only by authorised personnel for legally authorised purposes;
• protect personal data, stored or transmitted, against accidental or unlawful destruction, accidental loss, and unauthorised or unlawful storage, processing, access or disclosure; and
• ensure the implementation of a security policy with respect to the processing of personal data.

The terms used in this Website Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.ioisupport.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you, for the purpose of your request and/or enquiry.

Log Data

IOI Support hereby inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our IOI Support website uses these “cookies” to collect information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service Providers

IOI Support may employ third-party companies and individuals due to the following reasons:

• To facilitate our website;
• To provide the website on our behalf;
• To perform website-related services; or
• To assist us in analysing how our website is used.

IOI Support hereby inform our website users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. (Refer to Website Host Information below)

Security

IOI Support values your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please note that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and IOI Support cannot guarantee its absolute security.

Links to Other Sites

Our IOI Support website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. IOI Support has no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. (Refer to notes below)

Children’s Privacy

Our Services do not address anyone under the age of 13. IOI Support do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Website Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

Any enquiries about this policy should be directed to hello@ioisupport.com or call 01489 784917